Tips and Reasons

I just got this connection about three weeks ago. Here are the reasons why you should and reasons why you probably should not go in for this provider.

The Good Stuff:
- Super fast speeds with amazing consistency
- 1.5 mbps (proper) after 10pm till 8 am everyday, and the whole of Sundays (download 700 MB in an hour) – more than enough for YouTube
- No disconnects yet
- Free WiFi Router on 6 month advance payment

The Bad Stuff:
- Slow response to your application (the sales guy promised to deliver in 24 hours but took a week)
- Its been three weeks, but no sign of a WiFi router being delivered to me (they said it would happen after my payment clears — which happened 2 weeks ago)
- Broken LAN cable that wont fix into its slot (pops out of its socket every time you move your laptop — noticed that after those guys left. It popped out even while drafting this post…sigh!
- Used Modem (they say they don’t give these out anymore, so no chance of getting a new one)

My advice: pester them to have the connection installed asap if you really need it, and also for the WiFi router. I called the sales guy and threatened to complain to his manager. Its probably the only thing that works here.

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Update: I called customer service and the agent said that it usually takes a month for it get delivered and asked me to be patient. She then asks me for my account details only to find out that its been way over a month! Then she places me on hold, and guess what the hold message is — “Now with Tata Indicom Braodband get a WiFi router absolutely free…”

She said she raised the issue with her TL. Lets see where it goes from here…